Rhea's Company Sets Specific Goals for Product Features and Reliability

question 90

Multiple Choice

Rhea's company sets specific goals for product features and reliability, offers incentives for achieving goals, and regularly solicits employee feedback on the causes of customer issues. These activities are part of a ________ system.

• A)customer relationship management
• B)stage-gate development
• C)total quality management
• D)production
• E)value chain program

---

Definitions:

MIME

Multipurpose Internet Mail Extensions, a standard that extends email capabilities to support non-text attachments like audio, video, and image files.

Open System Protocols

Communication rules and standards that are publicly available and can be used to ensure interoperability and compatibility among different systems and networks.

Internet Protocols

The rules and conventions for communication over the internet, including TCP/IP, HTTP, FTP, and SMTP among others.

Proprietary Protocols

Protocols developed by a company that are privately maintained and not publicly disclosed, often requiring licensing to use.