While Approaching a Group of Colleagues, Patrice Overheard What She

question 11

Multiple Choice

While approaching a group of colleagues, Patrice overheard what she believed were inappropriate comments about another team member's physical attributes. Patrice mentioned the comments to her manager and indicated she was uncomfortable with colleagues speaking in that way in the workplace. As her manager, how should you respond?

• A)Suggest to Patrice that spreading negative information learned from eavesdropping is not healthy for the workplace.
• B)Thank Patrice for speaking up and forward the item to a neutral third party for handling.
• C)Immediately fire the team members who made the comments.
• D)Contact the team member who was the subject of the comments to see if he or she was offended.
• E)Thank Patrice for her input, but based on the harmlessness of the situation, take no further action.

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Definitions:

Customer Exposure

The extent to which customers are aware of, interact with, or are influenced by a brand or product over various channels and touchpoints.

Takt Time

Takt Time is a manufacturing term that represents the average time interval between the start of production of one unit and the start of the next unit, aligned to meet customer demand.

Operation Time

The total time taken to complete a specific task or process, including both productive and non-productive periods.

Cycle Time

The total time from the beginning to the end of a process, including process and wait times, indicating the speed of production.