________ Refers to a System of Task and Authority Relationships

question 53

Multiple Choice

________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

• A)Bureaucracy
• B)A closed system
• C)An open system
• D)Organizational structure
• E)Organic structure

Know how to deliver bad news within routine responses professionally.

Identify the characteristics and importance of internal operational messages within an organization.

Outline the process for organizing direct claim messages.

Understand why direct order is preferred for good-news and neutral messages.

---

Definitions:

Operational Controls

Systems and procedures put in place to regulate the day-to-day activities and processes of an organization to ensure efficiency and effectiveness.

Strategic Planning

Involves the process of defining an organization’s direction, making decisions on allocating resources, and formulating plans to achieve long-term goals.

Shared Common Values

Shared common values are fundamental beliefs or principles that are accepted and held in common by a group, leading to a unified organizational culture.

Organizational Culture

The shared values, beliefs, norms, and practices that shape the social and psychological environment of a business or organization.