Examlex
Please define the following key terms
-Songhai empire
Empowerment Gap
The disparity between groups in their access to resources and opportunities that allow for empowerment and decision-making.
Service Gap
Results when a service fails to meet the expectations that customers have about how it should be delivered.
Knowledge Gap
The difference in understanding or information between individuals or groups, especially in relation to access or comprehension of specific subject matter.
Tangibles
Physical items or goods that can be seen, touched, and measured, as opposed to services or digital products.
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