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Customer Interaction
The points of engagement between a business and its customers, which can influence customer satisfaction, loyalty, and overall experience.
Firm's Costs
The expenses incurred by a company in producing its products or providing its services, including production, operational, and overhead costs.
Customer Wait Time
The duration a customer must wait before receiving a product or service, affecting overall satisfaction and perception of the business.
Customer Cycle Time
The total time taken from when a customer requests a service or product to when they receive it.
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