Why Should a Front Office Manager Meet with His/her Associates

question 31

Multiple Choice

Why should a front office manager meet with his/her associates during the day?

• A) It allows the FOM to get a pulse of what is going on in the organization.
• B) It helps build a relationship within the team.
• C) It helps to identify the challenges that the FOM may not be aware of.
• D) All of the above.
• E) Only b and c

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Definitions:

Employee Involvement

The degree to which employees are encouraged to contribute ideas, input, and effort in decision-making processes and operational aspects of their work.

Decision Process

The series of steps taken by individuals or organizations to identify and evaluate options and make a choice among them.

Escalation of Commitment

A pattern of behavior in which individuals or groups continue to invest in a decision despite evidence of its ineffectiveness, often due to cognitive biases.

Intuition

A cognitive process that enables people to make decisions without the use of analytical reasoning.