Please Define the Following Key Terms

question 34

Short Answer

Please define the following key terms
-"tools of empire"

---

Definitions:

Service Failures

Instances where a service does not meet the expectations of its customers, leading to customer dissatisfaction.

Dissatisfied Customers

Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.

Responsiveness

The ability of a company, system, or individual to quickly and effectively respond to customer requests, market changes, or other demands.

Service Quality

The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.