A Central Guideline for Adults Seeking to Communicate Effectively with Children

question 30

Multiple Choice

A central guideline for adults seeking to communicate effectively with children about death is:

• A)Answer what they should want to know.
• B)Tell them what they need to know.
• C)Take your cues from the children.
• D)Employ euphemisms so as not to frighten them.
• E)Change the subject.

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Definitions:

Emotional Customers

Consumers who base their purchasing decisions primarily on their emotions or feelings towards a product, brand, or experience.

Flight Cancellation Desks

Facilities or counters at airports where travelers can get assistance and make alternative arrangements when their flights are cancelled.

Listen

The act of giving attention to sound or actions in a way that gains the full meaning of what is being said or observed.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery and still be satisfied with the service performance.