When a Lower-Class Person Buys an Imitation Item of the Upper

question 19

Multiple Choice

When a lower-class person buys an imitation item of the upper class to imitate the upper-class position, this is known as ______.

• A) imitative stratification
• B) conspicuous consumption
• C) a cultural omnivore
• D) stratified consumption

Apply ethical considerations in customer service.

Avoid common pitfalls when delivering bad news to customers.

Utilize customer complaints as opportunities for improvement.

Manage customer interactions to maintain high self-esteem and avoid personal attacks.