___________Involves the Right of Clients to Be Informed About Their

question 26

Multiple Choice

___________involves the right of clients to be informed about their therapy and to make autonomous decisions relating to it.

• A) Informed consent
• B) Confidentiality
• C) Privileged communication
• D) Breach of confidentiality

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Recognize the significance of prioritizing customers based on profitability.

Understand the principles of delivering and establishing customer value for building good customer relationships.

Understand the concept of fraudulent misrepresentation in contract law.

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Definitions:

Reliability

How consistently and stably a measurement instrument yields results across different instances.

Odd-even Reliability

Odd-even reliability is a method to assess the internal consistency of a test by comparing the results of odd-numbered items with those of even-numbered items.

Digital Natives

Individuals who have been exposed to digital technology from a young age and are comfortable using it, contrasting with "digital immigrants" who have had to adapt to digital innovations later in life.

Low-Income Households

Low-income households are those with total income levels significantly below the national average, often struggling to meet basic necessities such as food, housing, and healthcare.