In Order to Assist Customers to Adapt to the New

question 27

Multiple Choice

In order to assist customers to adapt to the new direct charging regime,_____________ provides them with in- depth information about the changes on its website.

• A) ATM network
• B) RBA
• C) ACCC
• D) APCA

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Definitions:

Public Relations

The nonpersonal communication of information that is not paid for by an individual or organization.

Royal Family

The immediate family of a king or queen, including spouses, children, and sometimes extended relatives, who typically hold ceremonial, social, or political roles.

Suggestive Proposition

A proposition that implies that the prospect should act now.

Textbook Salesperson

A sales professional who strictly follows the conventional rules and strategies of selling as outlined in sales literature or training.