Which of the Following Statements Is True

question 23

Multiple Choice

Which of the following statements is true?

• A) Interest margins earned by banks bear no relation to the true cost of banking services.
• B) Deregulation has seen a widening of bank interest margins in Australia.
• C) Bank interest margins are set to precisely match the cost of satisfying reserve requirements.
• D) Part of the costs covered by bank interest margins arises from the transactions carried out on deposit accounts.

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Definitions:

Cloud-Based CRM

Cloud-based Customer Relationship Management (CRM) is a platform for managing a company's interactions with current and potential customers, hosted on remote servers and accessed over the internet.

CRM System

A technology for managing all your company's relationships and interactions with customers and potential customers, often aiming to improve business relationships.

Product Knowledge System

A system designed to organize, store, and manage information about products, serving as a resource for improving customer service and sales strategies.

Upselling

The practice of encouraging customers to purchase a comparable higher-end product than the one in question, enhancing customer satisfaction and increasing sales.