It Is Cheaper to Keep An________ Customer Than to Acquire

question 140

Short Answer

It is cheaper to keep an________ customer than to acquire a new one or win back a lost one.

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Definitions:

Group Identity

A person's sense of belonging to a particular group, including the adoption of the group's attitudes, values, and behaviors, which contributes to the social cohesion and individual identity.

Social Media

Online platforms that enable users to create content, share experiences, provide feedback, and engage in social interactions.

Misinformation

False or inaccurate information, especially that which is deliberately intended to deceive.

Overconfidence

The state of being more confident than is justified by one's abilities or the situation, potentially leading to errors in judgment.