When ATMs First Came Out, They Provided a Significant Competitive

question 24

Essay

When ATMs first came out, they provided a significant competitive advantage because they helped banks to differentiate themselves from others. Today, almost all banks provide access to these, so it is considered to be a standard service. How could you reengineer a bank's ATM system in order to gain competitive advantage today?

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Definitions:

Braden Scale

A tool used in healthcare to predict the risk of developing pressure ulcers by assessing factors like mobility and skin moisture.

Skin Risk Assessment

An evaluation process to identify the risk of skin damage, particularly pressure ulcers, in vulnerable patients.

Sensory Impairment

A condition affecting one or more of the senses, such as sight or hearing, resulting in reduced or absent sensory perception.

Decrease Anxiety

The process or interventions aimed at reducing feelings of worry, nervousness, or unease typically about an imminent event or something with an uncertain outcome.