Implementing a Call Center in Order to Improve Customer Service

question 127

Multiple Choice

Implementing a call center in order to improve customer service may be a good idea, but may not be:

• A) technically possible.
• B) a candidate for outsourcing.
• C) aligned with the organizational strategy.
• D) feasible.

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Definitions:

Events

Occurrences or happenings that take place in a specific time and place, often noteworthy.

Place

A specific point, area, or location that is defined by its physical and emotional significance to an individual or community.

Trace Decay Theory

A theory of memory that proposes that memories leave a trace in the brain which fades over time unless it is actively retrieved.

Proactive Inhibition

The decrease in the ability to learn new information because previously learned information interferes with the new learning.