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Why Are Users So Reluctant to Participate in the Development

question 34

Essay

Why are users so reluctant to participate in the development of new information systems? What can be done to change this?


Definitions:

Quality of Conformance

The degree to which a product or service meets the specified standards and customer expectations.

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor performance against strategic goals.

Process-Oriented Measures

Metrics used to evaluate the effectiveness and efficiency of a process within an organization.

Balanced Scorecard

A strategic planning and management system used for aligning business activities with the vision and strategy of the organization, improving internal and external communications, and monitoring performance against strategic goals.

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