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Omicron Inc is one of several companies that manufactures widgets. For many years, almost half of its annual sales have been made to Sigma Ltd. Despite those sales, its financial position has always been somewhat precarious. A dispute recently arose with respect to financial losses that Sigma claims to have suffered as a result of a defective widget. Omicron strongly denies that it is responsible for those losses. Sigma, however, has announced that it will not purchase any more items until the matter is resolved. Omicron has asked for your advice. Analyze the situation from a risk management perspective by outlining the advantages and disadvantages associated with the various ways in which the case might be resolved.
Sales Presentation
A pitch or demonstration given to a potential client or customer with the goal of promoting and selling a product or service.
Follow-Up Questionnaire
A set of questions provided after an event or interaction, such as a purchase or service, to gather feedback and improve future experiences.
Bargaining Chips
Valuable assets or advantages held by a negotiator that can be used to influence or gain leverage in bargaining situations.
Price Flexibility
The ability of a seller to adjust the price of goods or services based on market conditions, competition, and customer demand.
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