According to Consumer Protection Principles, When Should Your Business Provide

question 39

Multiple Choice

According to consumer protection principles, when should your business provide a refund for a completed online transaction?

• A) when the transaction was the result of a keystroke error
• B) when the customer had no opportunity to correct or cancel her order before it was accepted
• C) when the customer has entered into the transaction without adequate information
• D) when the customer mistakenly entered into the transaction because of inaccurate prompts on your web site
• E) all of the above

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Definitions:

First-stage

An initial phase or period in a multi-stage process, often indicating the beginning steps in a project or strategy.

Red Herring

A red herring is a preliminary prospectus filed by a company with the Securities and Exchange Commission (SEC), usually in relation to an initial public offering. The term can also refer to misleading information.

Distribution Prospectus

A legal document that provides details about an investment offering for sale to the public.

Approval Board

A committee or group responsible for reviewing and approving decisions or policies within an organization.