The Procedural Dimension of Service Consists of Attitude, Body Language

question 24

True/False

The procedural dimension of service consists of attitude, body language, and attentiveness.

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Definitions:

Working Memory

A cognitive system that temporarily holds information available for processing and is essential for reasoning and the guidance of decision-making and behavior.

Retrieval Cue

A stimulus that allows for the recall of information stored in the long-term memory.

Tip-Of-The-Tongue

A cognitive phenomenon where a person cannot recall a specific word or fact despite feeling that retrieval is imminent.

Flashbulb Memory

Highly detailed and vivid memories of momentous events, which are often remembered with high confidence but not always with accurate detail.