A Gap in Delivering Service Occurs When Management's Perception of What

question 22

True/False

A gap in delivering service occurs when management's perception of what customers expect is different from the customer's expectations.

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Definitions:

Exhibit

To display or demonstrate a particular feature, behavior, or characteristic in a clear or noticeable manner.

Normally Closed

Refers to a switch or relay that is in a closed (conducting) state when not energized.

Contact Configurations

The arrangement and specification of contacts within electrical devices, defining their operational functionalities.

Contactor

An electrically controlled switch used for switching an electrical power circuit, commonly used in motor and lighting applications.