In Making the Service Encounter Unique, It Is Up to the Guest

question 33

True/False

In making the service encounter unique, it is up to the guest to match the level of service expected to the service delivered.

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Definitions:

Identity

The condition or character as to who a person or what a thing is; the qualities, beliefs, etc., that distinguish or identify a person or thing.

Ratification

The act of formally confirming or approving an agreement, treaty, or contract, making it officially valid.

Principal

The amount of money originally invested or loaned, upon which interest and other charges are calculated.

Unauthorized Act

An action taken by an individual or entity without proper authority or permission, potentially leading to legal consequences.