Sharon Is Upset with Her Secretary

question 15

Multiple Choice

Sharon is upset with her secretary. Though everyone in the office agreed not to give Christmas presents this year, Sharon's secretary gave her an expensive bottle of perfume. Which of the following terms most likely describes Sharon's feelings of concern?

• A) self- serving
• B) reciprocity norm
• C) cheapskate
• D) role transference
• E) gestation

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Definitions:

Exchange Relationships

Interactions between two or more parties in which goods, services, or ideas are exchanged, usually in a market context.

Marketers

Individuals or companies that promote and sell products or services to consumers.

Consultant

A professional who provides expert advice in a particular area such as business, education, law, or technology.

Cupcake Shop

A specialized retail outlet that focuses on the production and sale of cupcakes, often featuring a wide variety of flavors and designs.