According to the Expectancy Disconfirmation Model, a Product That Is

question 17

Multiple Choice

According to the expectancy disconfirmation model, a product that is promoted as being better than it really is will create problems with customers even if its innate quality is already high. This is true, however, only if the expectation falls outside of the zone of .

• A) alteration
• B) accommodation
• C) abandonment
• D) the gemba
• E) attachment

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Definitions:

Reflexes

Automatic, involuntary responses to specific stimuli, such as the knee-jerk reaction.

Sneezing

A reflex action to clear the nasal airways of irritants and secretions, often triggered by particles like dust or pollen.

Blinking

A rapid closing and opening of the eyelid, which is a reflex that helps protect the eye from foreign bodies and moisten the eyeball.

Cognitive Neuroscientists

Scientists who study the brain mechanisms underlying thought, learning, memory, and language.