It Is Best Not to Empathize with or Acknowledge Customer

question 105

True/False

It is best not to empathize with or acknowledge customer complaints; just exchange the item or give them a refund immediately.

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Definitions:

Observable Culture

The visible elements of culture such as behavior, language, symbols, rituals, and practices that can be witnessed in a group or organization.

Core Culture

The fundamental beliefs, values, and practices that are shared among members of an organization, shaping its identity and operations.

Power Culture

A type of organizational culture characterized by centralization of power in a few individuals and minimal procedural constraints on these individuals' decision-making capabilities.

Core Culture

The fundamental values, beliefs, and behaviors that are central and unique to an organization, shaping its identity and practices.