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When the automobile replaced horse- drawn carriages as the principal means of transportation, firms producing horse- drawn carriages went bankrupt and permanently laid off all their workers, thereby increasing
Writing a Claim Message
The process of composing a communication that makes a request or demands action, typically based on a right or agreement.
Positive Relationship
A connection between people that is characterized by mutual respect, trust, support, and positive communication.
Blunt
Being direct and straightforward in communication without the use of softening words or phrases.
Indirect Claim Message Goal
The aim to address a complaint or request in a way that minimizes potential conflict or offense, often by explaining the situation before presenting the actual claim.
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