Examlex
Taking core competencies and combining them to exploit opportunities in the environment is part of __________.
Personalization
The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.
LARA Framework
The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.
Service Recovery
The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.
Listen
The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.
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