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Taking Core Competencies and Combining Them to Exploit Opportunities in the Environment

question 35

Multiple Choice

Taking core competencies and combining them to exploit opportunities in the environment is part of __________.


Definitions:

Personalization

The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.

LARA Framework

The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.

Service Recovery

The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.

Listen

The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.

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