A Customer Wants to Return a Shirt That Is Too

question 65

Multiple Choice

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

• A)nonprogrammed decision by following the company's refund policy.
• B)nonprogrammed decision by using judgment to decide whether or not to give a refund.
• C)programmed decision by following the company's refund policy.
• D)programmed decision by using judgment to decide whether or not to give a refund.

Differentiate between internal and external attributions and how they are applied in various contexts.

Recognize the role of cultural factors in influencing attribution processes.

Understand the psychological basis and consequences of attribution in social perception.

Understand causal attribution and its effects on perception and behavior.

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Definitions:

Stressful Situations

Circumstances that trigger a physical, mental, or emotional strain or tension.

Superficial Cuts

Minor wounds affecting only the top layers of skin, usually not requiring professional medical treatment.

Precipitating Event

An incident or occurrence that triggers the onset of a particular situation or condition, often leading to a significant change.

Perception

The process of interpreting sensory information, enabling us to recognize meaningful objects and events in our environment.