A Customer Wants to Return a Shirt That Is Too

question 65

Multiple Choice

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

• A)nonprogrammed decision by following the company's refund policy.
• B)nonprogrammed decision by using judgment to decide whether or not to give a refund.
• C)programmed decision by following the company's refund policy.
• D)programmed decision by using judgment to decide whether or not to give a refund.

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Definitions:

Fovea Centralis

Depression in the middle of the macula where there are only cones and no blood vessels.

Optic Disc

Point at which axons of ganglion cells of the retina converge to form the optic nerve, which then penetrates through the fibrous tunic of the eye.

Posterior Chamber

Chamber of the eye between the iris and the lens.

Lens

A transparent, flexible optical element in the eye that focuses light onto the retina, allowing for clear vision.