_________Is the Set of Values and Norms That Governs the Behavior

question 44

Multiple Choice

_________is the set of values and norms that governs the behavior of a population of organizations.

• A)Institutional environment
• B)Natural selection
• C)Mimetic isomorphism
• D)Growth theory

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Definitions:

CRM Systems

Customer Relationship Management systems; software solutions designed to manage a company's interactions with current and potential customers.

Post-Sale Service

Activities and support provided by a company to its customers after they have purchased a product or service, aimed at ensuring customer satisfaction and fostering loyalty.

Customer Service

Activities and programs provided by the seller to make the relationship a satisfying one for the customer.

Relationship Satisfying

Relationship satisfying involves actions and strategies aimed at ensuring a positive, fulfilling interaction or partnership between parties.