Why Did Hallmark Undergo Reengineering and TQM

question 8

Multiple Choice

Why did Hallmark undergo reengineering and TQM?

• A)Artists were getting frustrated with the mechanistic structure.
• B)Customers saw a noticeable drop in product quality.
• C)Product quality was deteriorating.
• D)It was taking too long to go from design to production.

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Definitions:

Prevention

A concept borrowed from the fields of physical disease, public health, and epidemiology and applied to mental disorders by community psychology. There are three categories of prevention activities: primary prevention, secondary prevention, and tertiary prevention.

Promotion

The act of advancing someone's position or rank, or the process of encouraging the sales, recognition, or enthusiasm for something.

Olds' Prenatal Early Infancy Project

A research initiative focusing on the effects of home visitation by nurses on maternal and child health and development.

PIMS Data

An empirical database used to analyze the determinant's success and failure of strategic business units, standing for Profit Impact of Market Strategies.