A Quality Improvement Plan Specifies How to Identify Wasteful and Non-

question 61

True/False

A quality improvement plan specifies how to identify wasteful and non- value- added activities.

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Definitions:

Counterproductive Workplace

Behaviors or environments within a workplace that hinder organizational performance, employee productivity, or both.

Job Satisfaction

The level of contentment employees feel about their work, which can affect performance and retention.

Cognitive Dissonance

The psychological unease felt by a person who simultaneously maintains conflicting beliefs, ideas, or values.

Rationalizing Inconsistency

The process of logically justifying conflicting or incompatible behaviors and beliefs.