A __________ Is a Document That Is Usually Completed 6-

question 70

Short Answer

A __________ is a document that is usually completed 6- 12 months after implementation as a check on whether the outcomes of the project were as expected, whether ongoing costs are as expected, and whether implementing the product yields net benefits.

Recognize the tools available for inserting and editing various chart elements in Excel.

Understand how to use Excel to project future data trends.

Grasp the concept and application of conditional formatting and calculations.

Learn to use Excel for date and time manipulation.

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Definitions:

Poisson Distribution

A statistical distribution that predicts the probability of a given number of events occurring in a fixed interval of time or space.

Probability

A measure expressing the likelihood of a specific event occurring, typically ranging from 0 (impossible) to 1 (certain).

Calls

Telecommunication interactions involving the exchange of voice messages over distances.

Success Rate

The proportion or percentage of attempts that result in success, often used to measure the effectiveness of a procedure or activity.