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Brian Pinsent was a fisherman on the West Coast. As a sideline, he repaired and sold used small boat engines. (He only sold three or four a year) . His friend Jocko Stubbs purchased an engine from Brian, which Brian described as "ship shape", although he admitted it was 20 years old. Jocko wanted to use the engine to operate his tractor trailer, although he didn't tell Brian that. After the engine broke down, Brian would not take it back or repair it, so Jocko sued, relying on the B.C. sale of Goods Act. Which of the following statement is true?
Organization's Culture
The collective values, beliefs, and behaviors that shape how work gets done within an organization.
Customer-Driven
A business strategy that focuses on creating products and services based on the preferences and feedback of customers to meet their needs effectively.
Empowering Employees
The process of giving workers more autonomy, authority, and control over their work to increase engagement and productivity.
TQM
Total Quality Management, a systematic approach focused on continuous improvement of processes, products, and services to achieve a higher level of customer satisfaction.
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