Causal Ambiguity Refers to the Inability of an Organisation's Rivals

question 47

True/False

Causal ambiguity refers to the inability of an organisation's rivals to determine the exact source of its competitive advantages.

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Definitions:

Service Quality Dimension

Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Reliability

Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.

Service Quality

The assessment of how well a delivered service conforms to the client's expectations.

Credence Properties

Characteristics of a product or service that cannot be easily evaluated before purchase or consumption, often requiring expertise or trust in the provider.