When a Regular Customer Calls a Well-Known Pizza Delivery Restaurant

question 44

Multiple Choice

When a regular customer calls a well-known pizza delivery restaurant, the order taker types in the caller's name. The computer screen shows the customer's address, phone number, directions to his or her house, his or her usual order, and the date and frequency of orders. If the customer has not ordered during a two-month period or the average
Number of orders has been down, the pizza parlour mails them a coupon for their favourite pizza. The pizza parlour uses:

• A) a retail information system
• B) a direct account management system
• C) a data warehouse
• D) a customer data system
• E) a cross-docking warehouse system

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Definitions:

Changing Technology

The ongoing evolution and advancement of tech tools, systems, and devices, impacting various aspects of life and business.

Communication

The act of conveying information or expressing ideas, feelings, or instructions through verbal, non-verbal, written, or visual means to achieve understanding or exchange.

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture over others.

Stereotypes

Oversimplified and generalized beliefs or ideas about a particular group of people.