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Simon is planning to open a store for hockey enthusiasts, and has found an affordable location in a small strip centre off a major highway. What concerns should he have when he considers the accessibility of the site?
Conflict Management
The practice of identifying and handling conflicts in a sensible, fair, and efficient manner, aiming to minimize negative impacts while maximizing the positive outcomes.
Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Supportive Team Norms
Established standards and behaviors within a team that promote mutual respect, collaboration, and support.
Organizational Behavior
The study of how people interact within groups in a workplace setting and how this affects the organization.
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