Procedural Fairness

question 5

Multiple Choice

Procedural fairness:

• A) only occurs if the company has developed specific guidelines to deal with customers' complaints
• B) refers to a balanced way of dealing with all customer complaints according to a prescribed format
• C) only occurs when tangible responses are given to customers' complaints and the customer is unhappy with the results
• D) refers to the perceived fairness of the procedure used to resolve customers' complaints
• E) refers to customers' perceptions of the gains received compared to their inconvenience or loss

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Definitions:

Wilsonian Moralism

Refers to President Woodrow Wilson's foreign policy ideology focused on spreading democracy, supporting national self-determination, and promoting ethical practices in international relations.

Office Of War Information

A U.S. government agency created during World War II to consolidate government news, propaganda efforts, and to promote war information and morale.

Communists

Members or supporters of a communist party, advocating for a society in which all property is publicly owned and each person works and is paid according to their abilities and needs.

Roosevelt's New Deal

Roosevelt's New Deal refers to a series of programs, public work projects, financial reforms, and regulations enacted by President Franklin D. Roosevelt in the 1930s, aimed at recovering the United States from the Great Depression.