Customer Satisfaction Is Affected by the Amount of Time It

question 81

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time by:

• A) delegating all handling of complaints to store managers only
• B) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
• C) using company jargon when dealing with customers so customers can learn about the products that are offered
• D) providing customers with clear and precise instructions
• E) doing all of these

Practice the computation of financial ratios related to asset management, including asset turnover.

Analyze the effects of changes in asset estimates and asset exchanges on financial statements.

Explore the reporting of goodwill and its implications in business combinations.

Understand the economic strategies employed by nations post-World War II.