Tabi Has Information About a Customer That Includes What She

question 66

Multiple Choice

Tabi has information about a customer that includes what she has purchased, the colours, sizes and styles, and how she has responded to recent promotions. This information is collectively called:

• A) a responsive information
• B) a customer information
• C) demographics
• D) a customer database
• E) a preferential database

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Definitions:

Naturalistic Observation

A study technique where participants are watched in their usual environment with no intervention by the investigator.

Social Skills

The abilities required to communicate, interact, and form relationships with others effectively and appropriately.

Intellectual Skills

The cognitive abilities that involve reasoning, problem-solving, and the capacity to understand complex ideas.

Wording Effects

The influence that the choice of words has on the recipient's reaction and understanding.