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What Are the Steps in Effective Service Recovery

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What are the steps in effective service recovery?


Definitions:

Fundamentally Affected

Deeply or profoundly impacted or changed, often in a way that alters something's or someone's nature or function.

Theorist

An individual who formulates and proposes theories based on observations, experiments, and reasoning.

Vygotsky

A Soviet psychologist known for his work on cognitive development, including the concept of the Zone of Proximal Development.

Parenting Style

The psychological construct representing standard strategies that parents use in raising their children.

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