What Happens When the Men's Department of a Store Advertises

question 10

Multiple Choice

What happens when the men's department of a store advertises it has someone on staff to do alterations and that person is never available when customers request the service?

• A) Reduced customer satisfaction
• B) Increased sales
• C) Average inventory turnover increases
• D) Increased profits
• E) Sales promotion becomes more important

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Definitions:

Pygmalion Effect

The phenomenon in which individuals perform better or worse based on the expectations set by those in authority positions.

Training Effectiveness

The measure of how well a training program meets its objectives, often evaluated by the participants' performance improvements.

Learning Effectiveness

The measure of how efficiently an educational process enables learners to achieve intended learning outcomes.

Pygmalion Effect

The phenomenon where higher expectations from leaders or teachers lead to an increase in performance among employees or students.