When Zeke Purchased His New Computer Through an Internet Retailer

question 109

Multiple Choice

When Zeke purchased his new computer through an Internet retailer, he was promised 24 hours, 7 days a week access to a toll-free number where he could talk to a real-life computer technician. When he had trouble with his computer and needed help, he called the number provided and was put on hold for 45 minutes. When the technician got on the phone, Zeke was told that there were only two technicians on staff who were dealing
With about 150 calls daily. The electronic retailer did not provide for its
Employees.

• A) employee empowerment
• B) employee incentives
• C) internal communications
• D) instrumental support
• E) information and training

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Definitions:

Conceptual

Pertaining to concepts or ideas; concerned with the theoretical, rather than practical aspects of something.

Stereotypy

The repetition of meaningless gestures or movements. One of the manifestations of a developmental disorder.

Neurodevelopmental Disorders

A group of conditions that emerge in childhood and are characterized by developmental deficits that produce impairments in personal, social, academic, or occupational functioning.

Non-functional Gestures

Gestures that do not serve a direct practical purpose or that do not convey meaningful communication in a given context.