Customer Satisfaction Is Affected by the Amount of Time It

question 81

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time by:

• A) delegating all handling of complaints to store managers only
• B) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
• C) using company jargon when dealing with customers so customers can learn about the products that are offered
• D) providing customers with clear and precise instructions
• E) doing all of these

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Definitions:

FICA Taxes

Taxes collected from both employers and employees in the United States to fund Social Security and Medicare, consisting of both Social Security and Medicare taxes.

Supplemental Retirement

Additional retirement savings and income plans beyond standard pension arrangements, often offered to employees as part of their benefits package.

Employment Disability

A condition or situation where an individual is unable to work due to injury or illness, potentially affecting their income.

Salaries And Wages Expense

The total amount spent by a business on employee salaries and wages before deductions during a given period.