What Are the Steps in Effective Service Recovery

question 117

Essay

What are the steps in effective service recovery?

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Definitions:

Conditioned Stimulus (CS)

A previously neutral stimulus that, after being repeatedly presented prior to an unconditioned stimulus, elicits a conditioned response.

Unconditioned Stimulus (UCS)

A stimulus that elicits a reaction automatically, without any pre-existing learning required.

Vicarious Conditioning

The development of the conditioned response to a stimulus after observation of the pairing of conditioned stimulus (CS) and unconditioned stimulus (UCS).

Sensory Preconditioning

Sensory preconditioning involves a situation where two stimuli are paired together in the absence of an unconditioned stimulus, leading to a learned association between them.