What Is Wrong with the Following Service Goal, "All Customers

question 71

Essay

What is wrong with the following service goal, "All customers should leave the store with a positive feeling about the store, its merchandise, and its employees."

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Definitions:

Relationship Endurance

The ability of a relationship to withstand stresses and remain healthy and strong over time.

Attachment Style

Patterns of behavior in relationships that result from the internal models of self and others formed during early child-parent interactions.

Mary Ainsworth

An American-Canadian developmental psychologist best known for her work in early emotional attachment with the "Strange Situation" assessment.

Anxious/ambivalent

A type of attachment style characterized by intense emotional responses and uncertainty in relationships.