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What Are the Two Fairness Factors Customers Consider When Evaluating

question 74

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What are the two fairness factors customers consider when evaluating the resolution of their complaints by a store?


Definitions:

Informal Process

A procedure or method that is not formalized or structured by official rules, often used in resolving disputes or making decisions.

Third Party

An entity that is not directly involved in a transaction or agreement but may be affected by it or play a role in its execution.

Mutually Acceptable Agreement

An agreement reached by all parties involved that satisfies the interests and needs of each party.

AT&T Mobility LLC v. Concepcion

A Supreme Court case ruling that the Federal Arbitration Act preempts state laws prohibiting contracts from disallowing class action lawsuits.

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