Constance Is the Store Manager for Fins, a Pet Store

question 33

Multiple Choice

Constance is the store manager for Fins, a pet store specializing in tropical fish. She needs to hire a full-time salesperson. What should she do first?

• A) Look at the worst employees and determine what characteristics make them ineffectual workers
• B) Visit other stores and look at how their employees treat customers
• C) Set up the guidelines she will use to recruit, select, train, and evaluate the new salesperson
• D) Identify essential activities that need to be performed and the qualifications used to perform them effectively
• E) Ask the opinions of the store's long-time customers

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Definitions:

Corporate Social Responsibility

The practice of businesses engaging in initiatives that benefit society, aiming to contribute positively to the environment, communities, and stakeholders.

Social Responsibility Strategies

Practices and policies initiated by a company to benefit society and operate sustainably beyond its profit-making interests.

Consumer Protection Agency

A governmental organization designed to protect consumers' rights and ensure fairness in the marketplace.

Maximize Profits

The primary goal of many businesses, which involves increasing the difference between the revenue generated and costs incurred by enhancing efficiency and market share.