Which of the Following Is a Philosophy That Focuses on Satisfying

question 126

Multiple Choice

Which of the following is a philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement?

• A)SERVQUAL
• B)ISO 9000
• C)ISO 14000
• D)total quality management (TQM)
• E)Kansei engineering

Learn how to control and measure variables in an experimental setting.

Acquire the skill to use SPSS for data analysis in construction material studies.

Understand the concept of null and alternative hypotheses in research.

Interpret statistical output from SPSS to make informed decisions.

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Definitions:

Distribution Shape

Describes the arrangement and frequency of data points in a dataset, indicating patterns such as normal, skewed, or uniform distributions.

Coefficient Of Variation

A measure of relative variability calculated as the ratio of the standard deviation to the mean.

Skewness

A measure of the asymmetry of the probability distribution of a real-valued random variable about its mean.

5-number Summary

A descriptive statistics tool that consists of the minimum, first quartile, median, third quartile, and maximum of a data set.