Which of the Following Was Developed to Guarantee That an Organization's

question 43

Multiple Choice

Which of the following was developed to guarantee that an organization's products conform to the customer's requirements?

• A)Kansei engineering
• B)Six Sigma
• C)ISO 14000
• D)ISO 9000
• E)SERVQUAL

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Definitions:

Consumer Education

Programs and efforts designed to inform individuals about their rights, responsibilities, and savvy practices when purchasing goods and services.

Legal Action

The process of pursuing a lawsuit or litigation to enforce or defend one's legal rights.

Ad Substantiation

An FTC standard requiring that advertisers have a reasonable basis for the claims made in their ads.

Reasonable Basis

A concept often used in law and regulations, referring to a well-founded rationale for decisions or actions.