The Airline Industry Can Benefit from the Implementation of CRM

question 10

Multiple Choice

The airline industry can benefit from the implementation of CRM by .

• A)reducing phone call volume
• B)automating crucial information
• C)identifying favored destinations
• D)identifying flying patterns
• E)all of the above

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Definitions:

Government Payments

Financial disbursements made by the government to individuals, corporations, or other governments to fulfill obligations or provide support in the form of subsidies, benefits, or grants.

Second New Deal

A series of social welfare programs and reforms introduced in 1935-1936 by President Franklin D. Roosevelt in response to weaknesses left unaddressed by the first New Deal.

Protective Tariff

A tax imposed on imported goods to protect domestic industries from foreign competition.